Frequently Asked Questions

Is breakfast included in the price?

Yes, a continental buffet breakfast is included.
Do you have a special offer?

Group discount for over 20 persons. See also our Special Offers page.
We are not YMCA members. Do you charge additional membership fees?

No, the Hotel and Youth Wing are open to all.
Do you offer a discount for registered charities?

Yes, discounts apply to staff and volunteers of charities on charity business. The booking needs to be made by the charity by e-mail or fax (as proof of eligibility).
Can I send my credit card number by fax?

Yes, Fax: +44 (0)20 7706 2870
I have no credit card. Is it possible to pay cash, when I arrive?

Yes
Is it possible to pay in Euro?

No, only in pound sterling (GBP).
What is your cancellation policy?

24 hours before arrival. Scroll down for further info on cancellations.

From what time can I check-in?

Arrival: Check-in from 14:00
What is your latest check-out time?

Departure: Check-out by 10:30
Can I arrive late at night?

Yes, the Reception is open 24 hours.
Do you have a luggage room?

Yes, restricted luggage room facilities, subject to availability, are provided for guests arriving early and those checking out, but not leaving until later in the day.

Is there an age limit for the Youth Wing?

No, all ages are welcome.
Do I have to share a room in the Youth Wing?

No
Do you provide bed linen and towels in the Youth Wing?

Yes, bed linen and one bath towel per person are provided.
For the shared facilities, how many toilets, showers etc are provided?

There are 8 showers, 8 WC and 2 bathrooms to share between approx. 50 guests.
I am travelling with my parents in their 60's. Is the youth wing room suitable?

Yes, except no facilities other than a hand wash-basin are available in the room.

Is the hotel easily reached from Heathrow airport?

Yes, via the Heathrow Express to Paddington.
How far are you from the nearest tube stations?

Approx. 5 minutes walk to Paddington or Lancaster Gate.
Can I park my car at the hotel?

Restricted parking, subject to availability at time of arrival. The charge is £8.00 per 24 hours.
Are you inside or outside the congestion charging zone?

Outside (since 04 Jan 2011). See the government site to check if your journey is subject to the charge.

What price is the room?

See our current Hotel Rooms - and Youth Wing pages.
Do you have smoking/non-smoking rooms?

All of our rooms are non-smoking. Smoking of any kind, (including e-cigarettes/vapes or shisha pipes) is not permitted anywhere within the hotel.
Do you have family rooms with en suite bathroom?

No
What facilities are in the room?

Hotel rooms: Private bathroom, TV, Telephone, Free Wi-Fi, tea/coffee
Youth Wing rooms: Hand wash-basin, Free Wi-Fi
What are the times for breakfast?

Breakfast from 07:30 to 09:30.
A basic early breakfast, which must be ordered the previous evening, is available from 05:30.
25th and 26th December breakfast is only served from 08:30 to 09:30.
Do you provide meals apart from breakfast?

Only pre-booked catering, for groups.
Is cooking permitted in the bedrooms?

No, cooking or food preparation of any kind is strictly forbidden.
Do you have a security box inside the room?

All hotel rooms have a safe (a deposit is required). Youth Wing guests may leave valuables at Reception.
Do you provide hair dryers?

From Reception, subject to availability. A deposit is required.
Do I need an adapter for the power sockets?

If required, these can be borrowed from reception, subject to availability. A deposit is required.
Do you provide Internet access?

Yes, we have a Free Virgin Media Wi-Fi available.
Does the hotel allow dogs or other animals?

Only special assistance dogs may stay.