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Lancaster Hall Hotel 35 Craven Terrace, London W2 3EL
Tel: +44 (0)20 7723 9276 | Email: info@lancaster-hall-hotel.co.uk  
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  • Home
  • Accommodation
    • Hotel Rooms
    • Youth Wing Rooms
    • Breakfast
    • Group Bookings
  • Lounge Bar
  • Gallery
  • Special Offers
  • Conferences
    • Rooms & Rates
    • Catering & Menus
    • Equipment Hire
  • About us
    • Testimonials
    • Latest News
  • The Area
    • Pubs and Eateries
    • Things to do
    • Transport Links
  • Contact
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Frequently Asked Questions

 

    Prices & Payments

  • Is breakfast included in the price?

    Yes, a continental buffet breakfast is included.

  • Do you have a special offer?

    Group discount for over 20 persons. See also our Special Offers page.

  • We are not YMCA members. Do you charge additional membership fees?

    No, the Hotel and Youth Wing are open to all.

  • Do you offer a discount for registered charities?

    Yes, discounts apply to staff and volunteers of charities on charity business. The booking needs to be made by the charity by e-mail or fax (as proof of eligibility).

  • Can I send my credit card number by fax?

    Yes, Fax: +44 (0)20 7706 2870

  • I have no credit card. Is it possible to pay cash, when I arrive?

    Yes

  • Is it possible to pay in Euro?

    No, only in pound sterling (GBP).

  • What is your cancellation policy?

    24 hours before arrival. Scroll down for further info on cancellations.

  • Arrival & Departure

  • From what time can I check-in?

    Arrival: Check-in from 14:00

  • What is your latest check-out time?

    Departure: Check-out by 10:30

  • Can I arrive late at night?

    Yes, the Reception is open 24 hours.

  • Do you have a luggage room?

    Yes, restricted luggage room facilities, subject to availability, are provided for guests arriving early and those checking out, but not leaving until later in the day.

  • Youth Wing

  • Is there an age limit for the Youth Wing?

    No, all ages are welcome.

  • Do I have to share a room in the Youth Wing?

    No

  • Do you provide bed linen and towels in the Youth Wing?

    Yes, bed linen and one bath towel per person are provided.

  • For the shared facilities, how many toilets, showers etc are provided?

    There are 8 showers, 8 WC and 2 bathrooms to share between approx. 50 guests.

  • I am travelling with my parents in their 60's. Is the youth wing room suitable?

    Yes, except no facilities other than a hand wash-basin are available in the room.

  • Transport

  • Is the hotel easily reached from Heathrow airport?

    Yes, via the Heathrow Express to Paddington.

  • How far are you from the nearest tube stations?

    Approx. 5 minutes walk to Paddington or Lancaster Gate.

  • Can I park my car at the hotel?

    Restricted parking, subject to availability at time of arrival. The charge is £8.00 per 24 hours.

  • Are you inside or outside the congestion charging zone?

    Outside (since 04 Jan 2011). See the government site to check if your journey is subject to the charge.

  • General

  • What price is the room?

    See our current Hotel Rooms - and Youth Wing pages.

  • Do you have smoking/non-smoking rooms?

    All of our rooms are non-smoking. Smoking of any kind, (including e-cigarettes/vapes or shisha pipes) is not permitted anywhere within the hotel.

  • Do you have family rooms with en suite bathroom?

    No

  • What facilities are in the room?

    Hotel rooms: Private bathroom, TV, Telephone, Free Wi-Fi, tea/coffee
    Youth Wing rooms: Hand wash-basin, Free Wi-Fi

  • What are the times for breakfast?

    Breakfast from 07:30 to 09:30.
    A basic early breakfast, which must be ordered the previous evening, is available from 05:30.
    25th and 26th December breakfast is only served from 08:30 to 09:30.

  • Do you provide meals apart from breakfast?

    Only pre-booked catering, for groups.

  • Is cooking permitted in the bedrooms?

    No, cooking or food preparation of any kind is strictly forbidden.

  • Do you have a security box inside the room?

    All hotel rooms have a safe (a deposit is required). Youth Wing guests may leave valuables at Reception.

  • Do you provide hair dryers?

    From Reception, subject to availability. A deposit is required.

  • Do I need an adapter for the power sockets?

    If required, these can be borrowed from reception, subject to availability. A deposit is required.

  • Do you provide Internet access?

    Yes, we have a Free Virgin Media Wi-Fi available.

  • Does the hotel allow dogs or other animals?

    Only special assistance dogs may stay.

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Lancaster Hall Hotel
  • Tel: +44 (0)20 7723 9276
  • Fax: +44 (0)20 7706 2870
  • E-mail: info@lancaster-hall-hotel.co.uk
  • Germany Tel: +49 6041 96900 189
    (Service in English)
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