Frequently Asked Questions

Prices & Payments

• Is breakfast included in the price?

  Yes, a continental buffet breakfast is included.

• Do you have a special offer?

  Group discount for over 20 persons. See also our Special Offers page.

• We are not YMCA members. Do you charge additional membership fees?

  No, the Hotel and Youth Wing are open to all.

• Do you offer a discount for registered charities?

  Yes, discounts apply to staff and volunteers of charities on charity business. The booking needs to be made by the charity by e-mail or fax (as proof of eligibility).

• Can I send my credit card number by fax?

  Yes, Fax: +44 (0)20 7706 2870

• I have no credit card. Is it possible to pay cash, when I arrive?

  Yes

• Is it possible to pay in Euro?

  No, only in pound sterling (GBP).

• What is your cancellation policy?

  24 hours before arrival. Scroll down for further info on cancellations.

Arrival & Departure

• From what time can I check-in?

  Arrival: Check-in from 14:00

• What is your latest check-out time?

  Departure: Check-out by 10:30

• Can I arrive late at night?

  Yes, the Reception is open 24 hours.

• Do you have a luggage room?

  Yes, restricted luggage room facilities, subject to availability, are provided for guests arriving early and those checking out, but not leaving until later in the day.

Youth Wing

• Is there an age limit for the Youth Wing?

  No, all ages are welcome.

• Do I have to share a room in the Youth Wing?

  No

• Do you provide bed linen and towels in the Youth Wing?

  Yes, bed linen and one bath towel per person are provided.

• For the shared facilities, how many toilets, showers etc are provided?

  There are 8 showers, 8 WC and 2 bathrooms to share between approx. 50 guests.

• I am travelling with my parents in their 60's. Is the youth wing room suitable?

  Yes, except no facilities other than a hand wash-basin are available in the room.

Transport

• Is the hotel easily reached from Heathrow airport?

  Yes, via the Heathrow Express to Paddington.

• How far are you from the nearest tube stations?

  Approx. 5 minutes walk to Paddington or Lancaster Gate.

• Can I park my car at the hotel?

  Restricted parking, subject to availability at time of arrival. The charge is £8.00 per 24 hours.

• Are you inside or outside the congestion charging zone?

  Outside (since 04 Jan 2011). See the government site to check if your journey is subject to the charge.

General

• What price is the room?

  See our current Hotel Rooms - and Youth Wing pages.

• Do you have smoking/non-smoking rooms?

  All of our rooms are non-smoking. Smoking of any kind, (including e-cigarettes/vapes or shisha pipes) is not permitted anywhere within the hotel.

• Do you have family rooms with en suite bathroom?

  No

• What facilities are in the room?

  Hotel rooms: Private bathroom, TV, Telephone, Free Wi-Fi, tea/coffee
  Youth Wing rooms: Hand wash-basin, Free Wi-Fi

• What are the times for breakfast?

  Breakfast from 07:30 to 09:30.
  A basic early breakfast, which must be ordered the previous evening, is available from 05:30.
  25th and 26th December breakfast is only served from 08:30 to 09:30.

• Do you provide meals apart from breakfast?

  Only pre-booked catering, for groups.

• Is cooking permitted in the bedrooms?

  No, cooking or food preparation of any kind is strictly forbidden.

• Do you have a security box inside the room?

  All hotel rooms have a safe (a deposit is required). Youth Wing guests may leave valuables at Reception.

• Do you provide hair dryers?

  From Reception, subject to availability. A deposit is required.

• Do I need an adapter for the power sockets?

  If required, these can be borrowed from reception, subject to availability. A deposit is required.

• Do you provide Internet access?

  Yes, we have a Free Virgin Media Wi-Fi available.

• Does the hotel allow dogs or other animals?

  Only special assistance dogs may stay.