Price

What price is the room?

Hotel - Youth Wing

Is breakfast included in the price?

Yes, a continental buffet breakfast is included.

Do you have a special offer?

Group discount for over 20 persons.

We are not YMCA members. Do you charge additional membership fees?

No, the Hotel and Youth Wing are open to all.

Do you offer a discount for registered charities?

Yes, discounts apply to staff and volunteers of charities on charity business. The booking needs to be made by the charity by e-mail or fax (as proof of eligibility).

Payment

Can I send my credit card number by fax?

Yes, Fax: +44 (0)20 7706 2870

I have no credit card. Is it possible to pay cash, when I arrive?

Yes

Is it possible to pay in Euro?

No, only in pound sterling (GBP).

What is your cancellation policy?

24 hours before arrival. More info

Arrival/Departure

From what time can I check-in?

Arrival: Check-in 14:00

What is your latest check-out time?

Departure: Check-out 10:30

Can I arrive late at night?

Yes, the Reception is open 24 hours.

Do you have a luggage room?

Yes, restricted luggage room facilities, subject to availability, are provided for guests arriving early and those checking out, but not leaving until later in the day.

Transport

Is the hotel easily reached from Heathrow airport?

Yes, by the Heathrow Express to Paddington. More info

How far are you from the nearest tube stations?

Approx. 5 minutes walk to Paddington or Lancaster Gate

Can I park my car at the hotel?

Restricted parking, subject to availability at time of arrival. The charge is £8.00 per 24 hours.

Are you inside or outside the congestion charging zone?

Outside (since 04 Jan 2011). Congestion charging

Youth Wing

Is there an age limit for the Youth Wing?

No, all ages are welcome.

Do I have to share a room in the Youth Wing?

No

Do you provide bed linen and towels in the Youth Wing?

Yes, bed linen and one bath towel per person are provided.

For the shared facilities, how many are there?

There are 8 showers, 8 WC and 2 bathrooms to share between approx. 50 guests.

I am travelling with my parents in their 60's. Is the youth wing room suitable?

Yes, except no facilities other than a hand wash-basin are available in the room.

General

Do you have non-smoking rooms?

Youth Wing rooms are non-smoking

Do you have family rooms with en suite bathroom?

No

What facilities are in the room?

Hotel rooms: En suite bathroom, TV, Telephone, Internet access, tea/coffee
Youth Wing rooms: Hand wash-basin

What are the times for breakfast?

Breakfast from 07:30 to 09:30
A basic early breakfast , which must be ordered the previous evening, is available from 05:30

Do you provide meals?

Only pre-booked for groups.

Do you have a security box inside the room?

All hotel rooms have a safe (a deposit is required). Youth Wing guests may leave valuables at Reception.

Do you provide hair dryers?

Yes, available from Reception. A deposit is required.

Do I need an adapter for the power sockets?

Available from Reception if needed. A deposit is required.

Do you provide Internet access?

Yes, coin operated Internet access is in the foyer. A WiFi Spectrum Hotspot is available by credit/debit card.

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